Step-by-Step Guide

Hourly Tech Support and Computer Training Packages

In order to help you with your computer problems when doing business with us, we have hired the best technical support team.  This elite team is available to troubleshoot any problems you may have when downloading the manual you purchased.

For a reasonable $25/hour, we now offer a service package which consists of hourly tech support for any software problem you may encounter.  This service package is designed to help you keep your computer running at optimum levels.  You do not have to leave your home since this service is provided right over the telephone.

To request this service, please fill out the form below.

Tech Support

Fields designated with * are required

First Name :

*

Last Name :

*

E-Mail :

*

Confirm E-Mail :

*

Phone Number :

() - - *

Have you read all the instructions on http://www.escortbooks.com/downloads-page.php ?

Yes No

What operating system do you use? :

*

Which browser do you use? :

*

What version is it? :

*

To find the version of your browser, go to the top where it says "Help", then down to "about" and a window should pop up telling you the version number.

Do you have Adobe Reader on your computer?

Yes No

What version do you have? :

Have you downloaded the manual(s) you purchased from the downloads page?

Yes No

Did you find the file on your computer & unzip it?

Yes No

When was the last time you updated your antivirus program? :

*

When was the last time you scanned for viruses? :

*

When was the last time you updated your spyware program? :

*

When was the last time you scanned for spyware? :

*

Do you have a firewall?

Yes No

If yes, which one? :

When was the last time you did a Windows Update? :

*

Was your firewall on when you tried to open the files?

Yes No

What specific error are you getting & at what point in the process are you getting that error? :

Did you use the troubleshooting page on the site - http://www.escortbooks.com/troubleshooting.php ?

Yes No

Explain exactly what was done to attempt to troubleshoot/correct the problem prior to contacting Exotic Publishing's Tech Support Center :

Have you added Exotic Publishing to your white list for receipt of future emails?

Yes No

Note: Please remember that e-mails are not 100% reliable and if you don't hear back from me within 24-48 hours, that means the e-mail got lost.

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last modified: 01 May 08

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